Secretarial / Office Administrator Training

Thứ sáu - 10/08/2018 02:47
(9 Days: Knowledge, Skills and Attitude Building Program for Global Industries)

Trainer Profile:
Gobalan Santhivallu,
MBA (Lincoln School of Business and Management, USA), Diploma in Training and Development (Leicester University, UK).

Gobalan Santhivallu is a HRM, Training and Development consultant from Malaysia.
His experiences in training covers 22 years in the Royal Malaysian Air Force, 4 years in OEM industry and 20 over years in EMS industry, as a Technical / Soft skills / Human Capital Development Facilitator cum Trainer cum Consultant.
Secretarial / Office Administrator Training
  1. Module 1: Effective Communication Skills – 2 Days
  2. Module 2: Effective Presentation Skills – 2 Days
  3. Module 3: Time Management Skills – 1 Day
  4. Module 4: Telephone Etiquette – 1 Day
  5. Module 5: Office Administration and Management Skills – 3 Days
To enhance knowledge and skills in developing the office secretary / administrator in the following areas.
  1. Understand effective communication concepts and techniques in office environment.
  2. Know how to deliver, listen and respond when communicating at all levels of the organization.
  3. Able to prepare PPP slides and deliver effective presentations while demonstrating good body languages.
  4. Understand importance in prioritizing and delivering tasks results and managing work time effectively.
  5. Understand the basic principles in telephone management and the many disciplines associated in handling office telephones in a professional manner.
  6. Understanding personality and character.
  7. Reports: Speed reading and writing skills.
  8. Know office filing systems: Hard copy and Soft copy.
  9. Able to do task scheduling and calendar appointments.
  10. Know email etiquette.
  11. Able to do event coordination and scheduling.
Training Methodology:
  1. Classroom lectures form 40%, Individual activities, Group presentations, Case studies form 50%, Best practices video presentation form 10%.
Total Training Duration: 9 Days (Weekend Class – Saturday / Sunday. 9.00am to 5.00pm)

Hotline: 01234.038.128

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