VIỆN PHÁT TRIỂN ĐÀO TẠO & QUẢN LÝ
Training Management Institude
Secretarial / Office Administrator Training
(9 Days: Knowledge, Skills and Attitude Building Program for Global Industries)
Trainer Profile:
Gobalan Santhivallu,
MBA (Lincoln School of Business and Management, USA), Diploma in Training and Development (Leicester University, UK).
Gobalan Santhivallu is a HRM, Training and Development consultant from Malaysia.
His experiences in training covers 22 years in the Royal Malaysian Air Force, 4 years in OEM industry and 20 over years in EMS industry, as a Technical / Soft skills / Human Capital Development Facilitator cum Trainer cum Consultant.
Trainer Profile:
Gobalan Santhivallu,
MBA (Lincoln School of Business and Management, USA), Diploma in Training and Development (Leicester University, UK).
Gobalan Santhivallu is a HRM, Training and Development consultant from Malaysia.
His experiences in training covers 22 years in the Royal Malaysian Air Force, 4 years in OEM industry and 20 over years in EMS industry, as a Technical / Soft skills / Human Capital Development Facilitator cum Trainer cum Consultant.
Topics:
Objectives:
To enhance knowledge and skills in developing the office secretary / administrator in the following areas.
Training Methodology:
Total Training Duration: 9 Days (Weekend Class – Saturday / Sunday. 9.00am to 5.00pm)
Hotline: 01234.038.128
Email: tuvantuyensinh@tmi.edu.vn
- Module 1: Effective Communication Skills – 2 Days
- Module 2: Effective Presentation Skills – 2 Days
- Module 3: Time Management Skills – 1 Day
- Module 4: Telephone Etiquette – 1 Day
- Module 5: Office Administration and Management Skills – 3 Days
Objectives:
To enhance knowledge and skills in developing the office secretary / administrator in the following areas.
- Understand effective communication concepts and techniques in office environment.
- Know how to deliver, listen and respond when communicating at all levels of the organization.
- Able to prepare PPP slides and deliver effective presentations while demonstrating good body languages.
- Understand importance in prioritizing and delivering tasks results and managing work time effectively.
- Understand the basic principles in telephone management and the many disciplines associated in handling office telephones in a professional manner.
- Understanding personality and character.
- Reports: Speed reading and writing skills.
- Know office filing systems: Hard copy and Soft copy.
- Able to do task scheduling and calendar appointments.
- Know email etiquette.
- Able to do event coordination and scheduling.
Training Methodology:
- Classroom lectures form 40%, Individual activities, Group presentations, Case studies form 50%, Best practices video presentation form 10%.
Total Training Duration: 9 Days (Weekend Class – Saturday / Sunday. 9.00am to 5.00pm)
Hotline: 01234.038.128
Email: tuvantuyensinh@tmi.edu.vn
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